My queue
23
↑ 4 since this morning
Crisis · need today
5
2 disconnections this week
Awaiting docs
8
Auto-reminded yesterday
Approved · today
12
↑ 50% vs avg
Avg time to decision
2.3 days
↓ from 18.4 days
Maria Hernandez
Applicant Edit
Head of household
Maria Hernandez
Date of birth
06/14/1983 · age 42
SSN
•••-••-4827 vault
Phone
(708) 555-0182
Email
m.hernandez@email.com
Veteran
No
Household — 4 members
MH
Maria Hernandez · 42
Head of household · SSA + TANF
Female
SSA, TANF
$ 660
CH
Carlos Hernandez · 45
Spouse · Wages, construction
Male
Wages
$ 2,180
SH
Sofia Hernandez · 6
Child · No income
Female
—
$ 0
DH
Diego Hernandez · 4
Child · No income
Male
—
$ 0
Service address & utility
Service address
2419 W Hazel Dell Ln, Apt 3B
Cicero, IL 60804
Cicero, IL 60804
Dwelling
Apartment (1–4)
2 bedrooms · Rents $1,150/mo
2 bedrooms · Rents $1,150/mo
Cooling
2 window units
Bedroom + common
Bedroom + common
Utility
Ameren Illinois
Acct: 9038-441-2750-1
Acct: 9038-441-2750-1
Service
Gas + electric
Disconnection
May 02, 2026
Documents View all
Activity log
- Now · You opened this application 11:42 AM
- Apr 24 · Auto-reminder sent: "Upload Link card letter" SMS + email
- Apr 23 · Eligibility rules engine ran: 6 of 7 pass · 1 doc pending automated
- Apr 23 · Crisis flag set: disconnection notice within 14 days automated
- Apr 22 · Application submitted by applicant 9:14 AM
- Apr 22 · Routed to Pilsen CAA · Spanish-preferred caseworker automated
- Apr 21 · Application started · saved 3 times applicant