◆ Demo · Program admin · Statewide view ← Overview Citizen intake Caseworker desk
LIHEAP Connect Program admin
Season 2026–27 · Statewide

Program operations.

Live As of Apr 28, 2026 · 11:42 AM CT Last sync 14 sec ago
Applications · started
312,840
↑ 12.4% vs last season
Completed
298,114
95.3% completion rate
Approved
241,902
81.1% approval
Disbursed · season
$ 124.6M
↑ 8% YoY
Avg time to decision
2.7 days
↓ from 18.4 days

Application funnel

All programs · Season-to-date
Started
Application initiated
100%
312,840
+12.4%
Completed
All sections + e-signature
95.3%
298,114
+18.1%
Documents verified
Auto + manual
89.6%
280,308
+22%
Eligibility decided
Rules engine + caseworker
86.4%
270,308
+24%
Approved
Eligible + funded
77.3%
241,902
+19.4%
Disbursed
Vendor payment sent
73.9%
231,118
+38%

LIHEAP Performance Data Form

Federal quarterly report · auto-populated from live data
Generate Q3 →

Demographic breakdown

By age, household composition, income band, language
View report →

Audit log export

Per-application decision trail · DCEO compliance
Export CSV →

Crisis queue

Disconnections + furnace + no-fuel · live
847
Open crisis casesstatewide · all programs
142
Disconnections within 7 daysrouted to crisis caseworkers
4.1hr
Avg crisis time-to-decisionSLA: 24 hours

Throughput

Decisions per day · last 30 days

Geographic distribution

Approved applications by region
REGION 1 Cook · 142,308 REGION 2 Northern · 48,910 REGION 3 Central · 32,144 REGION 4 Metro East · 12,540 REGION 5 Southern · 6,000
Cook Northern Central Metro East Southern
⚠ Region 4 (Metro East) is running 23% above forecast. Disconnection notices spiked after Ameren rate change Apr 14.

Performance by agency

35 Community Action Agencies · sortable
Agency Apps Approved SLA · 5-day Avg days
CEDA
Cook County · Chicago
 87,412 71,820 94% 2.4
Pilsen CAA
Cook · Cicero / Berwyn
 22,108 18,640 96% 2.1
Sangamon CAA
Sangamon, Christian, Logan
 14,402 11,810 91% 2.6
Madison-St. Clair CAA
Metro East · East St. Louis
 12,840 10,210 78% 3.8
Peoria CAA
Peoria, Tazewell, Woodford
 11,205 9,440 88% 2.9
Northern IL CAA
Winnebago · Rockford
 9,840 8,012 92% 2.5
Kane County CAA
Aurora · Elgin
 9,212 7,840 90% 2.7
Southern IL CAA
Jackson, Williamson · Carbondale
 7,114 5,580 71% 4.2
Western IL CAA
Knox, Henry · Galesburg
 6,440 5,310 87% 3.0
DuPage CAA
DuPage · Naperville
 5,890 4,120 89% 2.8
Where this used to be
↯
Today's paper system surfaces these numbers after the season ends, in a spreadsheet, hand-rolled by 35 agencies. With Connect, they're live — by region, by program, by agency, and by household.

Notifications sent · today

Replacing snail-mail follow-up · live stream
8,412 today
  • SMS
    LH-26-04827 · M. Hernandez — "Your application is being reviewed. We need 1 more document (Link card letter)."
    Spanish · auto-translated
    11:38 AM
  • LH-26-04812 · M. Johnson — Approved. $480 disbursed to Ameren acct ••2750.
    Includes appeal rights notice
    11:31 AM
  • SMS
    LH-26-04795 · T. Williams — Reminder: 3 days left to upload income proof.
    Auto-reminder #2 of 3
    11:28 AM
  • LH-26-04788 · J. Ramírez — Approved. IHWAP weatherization appointment to be scheduled.
    Spanish · with appointment booking link
    11:14 AM
  • USPS
    LH-26-04699 · R. Mendoza — Decision letter mailed (paper preferred).
    Applicant opt-in for paper · also sent SMS + email
    10:52 AM
  • SMS
    LH-26-04738 · D. Brooks — Crisis confirmed. Ameren has been notified to halt your disconnection.
    Vendor-side hold placed in 14 min
    10:41 AM
  • LH-26-04588 · K. O'Connor — Not eligible for LIHEAP this season. Referred to PIPP and budget billing.
    Includes appeal instructions
    10:24 AM

Channel mix · this season

All notifications sent
SMS · instant, multilingual 487,210
Email · with attachments + links 214,808
Postal mail · paper preferred / required 88,140
Cost compare
$0.014 per SMS
$0.0008 per email
$1.62 per piece of mail
Postage + paper + handling at scale. Connect cuts notification cost ~80% by defaulting to digital.